Return and Refund Policy

Scope and Intent

This policy outlines the return and refund process for all purchases made through the Hedland Automotive website.

Contact Information

For any questions regarding returns or refunds, please reach out to our customer service team:

Return Window

Customers in the United States may cancel their purchase and return products within 30 days of receipt without providing a reason.

Return Instructions

  1. Notify Us:
    Email contact@hedlandautomotive.shop with your order number and a reason for the return.

  2. Receive Authorization:
    Once approved, we’ll provide detailed instructions and a prepaid shipping label, if applicable.

  3. Prepare the Item for Return:

    • Pack the product securely in its original packaging.
    • Ensure all labels, tags, and documentation are included.
    • Use the prepaid return label provided by us.

Return Costs

  • Defective Products: Hedland Automotive covers all return shipping costs.
  • Change of Mind: Return shipping costs will be deducted from the refund.

Specific Return and Refund Conditions

1. Change of Mind

  • Products must be unused, undamaged, and in their original packaging.
  • Customers are responsible for return shipping costs.

2. Defective Goods

  • Contact customer service immediately upon receiving a defective product.
  • We cover return shipping costs and provide a replacement or refund.

3. Damaged Goods

  • Report damage within 48 hours of delivery and provide photos of the damaged product.
  • We will assess the issue and cover the return costs if approved.

4. Incorrect Product Received

  • Notify us if you receive the wrong product.
  • We will cover all return costs and ensure the correct product is delivered.

5. Product Never Arrived

  • If your product is not delivered, contact us to initiate an investigation with the courier.
  • A full refund or replacement will be offered if the item is deemed lost.

6. Order Cancellation

  • Cancel orders before shipment for a full refund.
  • If already shipped, follow the return process after receiving the product.

Policy for Damaged or Defective Goods

  • Report damaged or defective goods within 48 hours of receipt.
  • Include photos for review.
  • If approved, a replacement or full refund will be issued.

Timelines

  • Return Window: Report returns within 30 days of receiving the product.
  • Processing Time: Refunds are processed within 7 days after the return is received and inspected.
  • Refund Method: Refunds will be issued to the original payment method.

Exceptions to the Return Policy

The following items cannot be returned:

  • Custom or personalized products.
  • Hygiene items (e.g., socks, underwear) unless unopened and unused.

Return Address

Send all returns to:
242 Kempton, Irvine, CA 92620, United States

Shipping Method and Costs

  • Shipping Provider: DHL with Track & Trace.

Legal Rights

This policy does not affect any applicable legal rights under consumer protection laws.

Questions?

Visit our FAQ page or contact us directly via: