Shipping Policy

At Hedland Automotive, we strive to provide a seamless and transparent shipping experience. Below are the details of our shipping policy to ensure your convenience and satisfaction.

Shipping Range

  • Countries: We currently ship exclusively within the United States.
  • Future Expansion: Plans to expand shipping to other regions are under consideration.

Shipping Costs

  • United States: Free shipping is offered on all orders.
  • No Hidden Fees: All costs are clearly outlined during checkout.

Order Processing Time

  • Processing Period: Orders are processed within 1-2 business days (Monday to Friday).
  • Cut-off Time: Orders placed before 4:00 PM PST (GMT-08:00) are processed the same business day.
  • Weekend Orders: Orders placed on weekends will be processed the next business day.

Transit Time

  • Estimated Delivery: 5-7 business days.
  • Business Days: Shipments are made Monday through Friday.
  • Important Note: Delivery times are estimates and may be impacted by factors like weather or transportation issues.

Shipping Process

  • Courier Services: We ship via DHL and FedEx for reliable delivery.
  • Insured Shipments: All shipments are insured. Contact customer service if your item is lost or damaged during transit.
  • Eco-Friendly Packaging: Sustainable packaging materials are used to minimize environmental impact.

Tracking Your Order

  • Tracking Information: Once your order is shipped, you’ll receive an email with the shipping company name and tracking number.
  • Tracking Portal: Use the tracking number on our website to check your order status.
  • Customer Support: Contact our support team for assistance with tracking your order.

Missing Items Procedure

  • Report Missing Items: Notify us within 7 days of receiving your package by emailing contact@hedlandautomotive.shop.
  • Resolution: We will quickly address the issue by sending a replacement or issuing a refund.

Return Policy

For details, refer to our Return and Refund Policy.

Restocking Fee

  • No Restocking Fee: We do not charge a restocking fee for any returns.

Contact Information